Patient information / FAQ
About your Privacy and confidentiality
Your privacy and confidentiality is important to us. We ensure all the clinical information and details related to you to remain safe and be protected.
For more information regarding this matter, please download and check our patient privacy policy linked below. If you have any questions regarding your privacy and confidentiality, please do not hesitate to call or ask one of our friendly staff members.
Recalls and Reminders
Please be advised that no results will be given out over the phone without appointment in order to protect your privacy and confidentiality.
If you wish to discuss your results, please call Now Medical Centre or go to “AMS Connect App” (AutoMed Systems) and find “Now Medical Centre” to make an appointment.
Please note that if your results indicate a need for urgent review, you will be contacted by your doctor or nursing or administrative staff as soon as the result is viewed.
You will be also receiving text messages for any abnormal results from our staff. If you do not wish to receive messages from us, please inform the administrative staff at the reception.
You are welcome to make an appointment to check the result with the doctor even if the result is normal.
Travel medicine and immunisations
Our doctors provide comprehensive travel consultations and can advise you what vaccinations are required for all destinations. It is a one-stop-shop for all travel vaccination and medication requirements. Whatever your destination, we can assist in preparing you for your safe and healthy travel and ensuring your travel health is well managed by providing the most up-to-date international health advice and medical services.
Please ensure that you make an appointment with your doctor well in advance as some vaccinations are required to be given over a specific time frame (e.g. 3 or 6 months) and completed in a certain time-frame before departure.
For global information on Travel Vaccinations and Advice, please refer to https://wwwnc.cdc.gov/travel/destinations/list
Communication Policy
Communication between Medical Practitioner and patient is extremely important in providing/receiving care.
Please find our communication policy attached below.
After Hours Home Visit
If you are sick during after hours, you can always call 13Sick, National Home Doctor Service on 13 74 25 to arrange a home visit GP service if you live in the local area.
Their doctors are available from 6pm weeknights, 12 noon Saturday, all day Sunday and public holidays and It is Medicare bulk billed service.
If you have any other enquiries, please contact us and we will assist you.
Hand hygiene & Sneezing etiquettes
Colds and flu have the ability to spread easily via the transmission of the germs through the air, carried on droplets. If dispersal of these droplets can be prevented then infection transmission can be reduced. Cough etiquette can help to contain infectious respiratory droplets at the source. Correct way of washing hands will significantly reduce the chance of spreading the air-borne transmission of germs and viruses such as Covid-19. Please watch videos below and practice in the right way!
